Terms of business

TERMS AND CONDITIONS – Purchase Web Courses

Welcome to the website www.victorias-strategy.com. These Terms and Conditions govern your use of our online platform and the purchase of our online courses. By clicking the “Purchase” button or by using our services, you fully agree to these Terms and Conditions.

These Terms and Conditions (hereinafter referred to as the “Terms”) govern the contractual relationship between Victorias Strategy Group L.L.C-FZ, registered in Dubai, UAE (hereinafter referred to as the “Provider”), and the customer (hereinafter referred to as the “Customer”).

1. NATURE OF THE SERVICE AND CONTENT DELIVERY

1.1. Method of Delivery (E-mail Delivery):

The Company does not use an external learning platform with user accounts. All course content (in the form of direct files, video links or digital materials) will be sent directly to the e-mail address provided by the Customer at the time of purchase.

1.2. Order Fulfilment Time:

Content delivery shall be carried out automatically or manually within no later than 1–24 hours after successful payment (or the first instalment). The Company shall be deemed to have fulfilled its obligation at the moment the e-mail containing the content has left the Company’s server.

1.3. Customer’s Responsibility for Information:

The Customer is solely responsible for providing a correct and functioning e-mail address. The Company shall not be liable for undelivered content due to:

an incorrectly entered e-mail address;
the Customer’s full e-mail inbox;
spam/junk mail filters that may intercept the message. (We advise Customers to check all folders in their inbox.)

1.4. Content Retention and Backup:

As the content is delivered directly to the Customer, the Company does not guarantee permanent storage of these files on its servers after delivery has been completed. The Customer is obliged to safely store the received content on their own device. In the event of loss of access after 30 days from the date of purchase, the Company is not obliged to resend the materials without proof of purchase.

1.5. Proof of Delivery:

In the event of a dispute regarding delivery, the digital logs of the Company’s e-mail server or the e-mail service provider showing that the message was sent to the Customer’s address shall constitute proof that the service has been fulfilled.

2. PRICING & PAYMENT TERMS

2.1. Applicable Prices and Currency:

All prices are stated in AED or USD. The Company reserves the right to change prices at any time without prior notice; however, such changes shall not affect orders that have already been confirmed and paid.

2.2. Payment Methods:

The Company offers two payment methods:

Online Card Payment (Stripe): Visa, Mastercard and other cards supported by the Stripe provider are accepted. Payment is processed immediately.
Bank Transfer Payment: The Customer will receive a pro forma invoice containing the payment details for a transfer to the Company’s bank account in the UAE. All banking fees (including intermediary bank fees for international transfers) shall be borne entirely by the Customer.

2.3. Content Delivery Depending on the Payment Method:

For Stripe payments: The course will be sent to the Customer’s e-mail address automatically or as soon as possible after confirmation of card authorisation.
For bank transfer payments: The course will be sent to the Customer’s e-mail address only after the full amount has been received in the Company’s bank account. Only the actual receipt of funds shall be considered proof of payment, not a payment confirmation sent by the Customer.

2.4. Instalment Payments via Stripe:

If instalment payments are available, the Customer undertakes to pay all instalments in full. Choosing instalment payments does not affect the fact that the content is delivered immediately after the first instalment, and therefore the Customer has no right to discontinue payment of the remaining amounts.

2.5. Transaction Security:

The Company does not store and has no access to the Customer’s payment card details. All data is encrypted and processed through the secure Stripe system, which ensures the highest security standards (PCI DSS).

3. REFUND & CANCELLATION POLICY

3.1. Nature of Digital Content:

The Customer acknowledges and agrees that the online courses constitute “digital content” delivered in a non-tangible form. Upon purchase and receipt of the access credentials (username and password), the service shall be deemed fully performed.

3.2. No-Refund Policy:

In accordance with business practice in the UAE and the nature of the immediate delivery of digital goods, all payments for online courses are considered final and non-refundable. The Company does not provide refunds, credits or exchanges, regardless of whether the Customer has viewed the content or not.

3.3. Express Consent Upon Purchase:

By clicking the “Purchase” button (or equivalent), the Customer expressly agrees that:

they lose the right to withdraw from the contract at the moment access to the course is granted;
they understand that a “satisfaction guarantee” or trial period is not available unless expressly stated in writing on the sales page of the specific product.

3.4. Technical Issues:

In the event of technical issues preventing access to the content that are attributable to the Company, the Company undertakes to resolve the issue as soon as possible. Technical issues on the Customer’s side (e.g. poor internet connection, inadequate hardware) shall not constitute grounds for a refund.

3.5. Termination by the Company in Case of Violations:

If the Company denies the Customer access to the course due to a breach of these Terms and Conditions (e.g. password sharing, unauthorized recording of the content), the Customer shall not be entitled to any partial or full refund of the amounts paid.

4. INTELLECTUAL PROPERTY & COPYRIGHT

4.1. Ownership of Content:

All content sent to the Customer’s e-mail address (including video recordings, audio recordings, texts, graphic representations, technical diagrams, circuit designs, source code and PDF materials) is the exclusive intellectual property of [Company Name] and is protected under UAE Federal Law No. 38 of 2021 on Copyright and Neighbouring Rights.

4.2. Limited Licence for Use:

By purchasing the course, the Customer obtains one (1) personal, non-exclusive and non-transferable licence to use the materials exclusively for their own educational purposes. This licence does not grant ownership rights to the content.

4.3. Strict Prohibition of Modifications and Resale:

The following are expressly prohibited:

Any modification, adaptation (so-called “derivative works”) or alteration of the received materials, designs or technical solutions for the purpose of creating a new product.
The sale, resale or distribution of both original and modified versions of the content, circuits, diagrams or any other materials based on the Company’s intellectual property.
The use of any part of the course to create the Customer’s own educational programmes or commercial products without the Company’s prior written permission.
Sharing the username and password with third parties.
Screen recording, copying, public performance or resale of any part of the content.
Using the materials to train other persons for commercial purposes without the Company’s prior written permission.

4.4. Prohibition of Sharing and Public Disclosure:

The materials received by e-mail are intended exclusively for the Customer. Any publication of parts of the course on social media, online forums or sharing in groups (e.g. WhatsApp, Telegram, Discord) shall be considered a serious infringement of copyright.

4.5. Legal Consequences and Compensation:

Any breach of this section, including the sale of modified versions of the materials, shall be prosecuted in accordance with the laws of the UAE. The Company reserves the right to:

Immediately terminate any support provided to the Customer without refunding the purchase price.
File a claim for damages for loss of revenue and damage caused to the reputation of the brand.
Report the infringer to the competent authorities in the UAE (Department of Economy and Tourism or TRA).

5. DISCLAIMER

5.1. Educational Nature of the Content:

All information provided in the course is for educational and informational purposes only. The Company does not provide individual consulting, mentoring with guaranteed results, or professional services tailored to the Customer’s specific circumstances.

5.2. Responsibility for Perception and Understanding:

The Company assumes no responsibility for the Customer’s subjective perception. The speed of learning, understanding of the material and ability to interpret the information provided depend entirely on the Customer’s individual cognitive abilities, prior knowledge and effort invested. The Company does not guarantee that the Customer will actually master the presented knowledge after receiving the materials.

5.3. Implementation of Knowledge in Practice:

The Customer is fully and solely responsible for how they use or implement the knowledge obtained from the course. The Company shall not be liable for:

any mistakes made by the Customer when attempting to apply the learned strategies or methods;
any damage (business, financial or personal) resulting from the Customer’s decisions based on the information contained in the course or consultation;
inappropriate use of the knowledge in environments where such knowledge may not be suitable or lawful.

5.4. No Earnings/Success Guarantee:

The Company makes no promises, representations or guarantees regarding the achievement of specific results (e.g. financial earnings, promotion, project success). Any results that may be presented as examples in the course are for illustrative purposes only and do not represent average or guaranteed results. The success of each individual depends on their background, commitment and external market factors.

5.5. Limitation of Liability:

The Company shall not be liable for any direct, indirect, incidental or consequential damages (including loss of profits, data or business interruption) arising from the use of the materials provided.

5.6. Testimonials:

Any success stories or case studies published on our website or in our courses represent exceptional individual results and do not constitute “average” results. These examples are not intended as a guarantee that you will achieve the same or similar results. The success of previous customers does not predict your future success.

5.7. Links to Other Websites:

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. Furthermore, you acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance upon any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

5.8. Social Media Login and Linked Accounts:

If the Service allows you to log in, connect or otherwise interact with a third-party social media service, you authorize the Company to access and use the information made available by that service in accordance with our Privacy Policy and your settings with that service.

The Company does not control and is not responsible for the availability, accuracy or content of any third-party social media service, and your relationship with such service is governed by its own terms and policies.

6. PRIVACY POLICY

6.1. Global Compliance and Data Controller

The Company [Your Company Name], with its registered office in the United Arab Emirates (hereinafter: the “Company”), acts as the data controller of personal data. We are committed to protecting privacy in accordance with:

UAE: Federal Decree-Law No. 45 of 2021 (PDPL).
EU: General Data Protection Regulation (GDPR – 2016/679).
UK: Data Protection Act 2018 and UK GDPR.
USA: California Consumer Privacy Act (CCPA/CPRA) and other applicable federal and state privacy regulations.

6.2. What Data We Collect and Why

We collect only the minimum data necessary to fulfil your contract (course purchase):

Identification Data: First and last name (for issuing invoices and personalising materials).
Contact Data: E-mail address (for course delivery and communication regarding the purchase).
Technical Data: IP address, browser and device information (to prevent fraud and ensure system security).
Transaction Data: Purchase history and payment status. The Company does not store your credit card numbers. All payments are securely processed through the Stripe platform.

6.3. Legal Basis for Processing

We process data on the following legal grounds:

1. Performance of the Contract: We require your data in order to deliver the purchased course to your e-mail.

2. Legal Obligation: We retain data for tax and accounting purposes under UAE regulations.

3. Legitimate Interest: Protection against abuse, piracy (resale) and improvement of our services.

4. Consent: We use your e-mail address for newsletters only if you have expressly confirmed this (Opt-in).

6.4. Cross-Border Data Transfer

As we operate globally, your data may be transferred to and stored on servers outside your country of residence (e.g. UAE, USA or EU). The Company ensures that all transfers are protected by appropriate mechanisms such as:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Ensuring a high level of technical security (data encryption).

6.5. Sharing Data with Third Parties

We never sell, rent or exchange your data with third parties. We share data only with essential service providers (“Data Processors”):

Stripe: For secure payment processing.
E-mail Service Providers: For automated delivery of the course to your address.
Government Authorities: Only where required by UAE law.

6.6. Individual Rights Worldwide

Regardless of where you live, the Company enables you to exercise the following rights:

Right of Access and Data Portability: You may request a copy of your data.
Right to Erasure (“Right to be Forgotten”): You may request deletion of your data, except for data that we are legally required to retain under financial regulations.
Right to Rectification: We can correct an incorrect e-mail address or name.
Right to Object to Processing: You may unsubscribe from any marketing communications at any time.
USA (CCPA): We expressly state that “We do not sell your personal information.”

6.7. Security and Storage

We use advanced security protocols (SSL encryption) to protect data transmission. We retain data for 5 or 10 years, as required by the UAE Federal Tax Authority, after which the data is securely destroyed or anonymised.

6.8. Cookies

Our website uses only essential cookies required for the operation of the shopping cart and analytical cookies to improve the user experience. Details regarding cookies are available in your browser settings.

6.10. Data Processing Summary (DPA B2B SUMMARY)

Company (Controller): Victorias Strategy Group L.L.C-FZ

Compliance: PDPL (UAE), GDPR (EU), UK GDPR, CCPA (USA)

1. Nature and Purpose of Processing

The Company collects and processes the personal data of customers (individuals or employees of companies) solely for the purpose of:

carrying out the transaction and issuing an invoice;
delivering digital educational materials to the e-mail address;
providing technical support relating to the delivered content.

2. Types of Personal Data

The following data are processed: first name, last name, company name (for B2B), e-mail address, IP address and payment status. No special categories of sensitive personal data are processed.

3. Sub-processors

The Company cooperates only with verified global providers that ensure the highest security standards:

Stripe Inc.: For payment processing (PCI DSS and GDPR compliant).
[e.g. MailerLite/ActiveCampaign/AWS]: For secure e-mail delivery and data storage.

4. Technical and Organisational Measures (TOMs)

To protect data, we implement the following measures:

Encryption: All data at rest and in transit are encrypted (SSL/TLS).
Access Restriction: Only authorised persons necessary for the provision of the service have access to customer data.
International Transfers: Transfers of data from the EU/UK to the UAE are governed by Standard Contractual Clauses (SCCs), ensuring a level of protection equivalent to that of the EU.

5. Breach Notification

The Company undertakes to notify the Customer and the competent authorities of any personal data breach (Data Breach) within the legally prescribed period (72 hours in the EU).

6. Privacy Contact

For all official requests relating to the DPA or GDPR, please contact us at: infoictorias-group.com

7. GOVERNING LAW & JURISDICTION

7.1. Governing Law:

These Terms and Conditions, their interpretation, and all legal claims arising out of the purchase or use of the course shall be governed by the laws and regulations of the United Arab Emirates (UAE), as applicable in the Emirate of Dubai.

7.2. Dispute Resolution (Jurisdiction):

Any disputes, disagreements or claims arising out of or in connection with this Agreement (including questions regarding its existence, validity or termination) shall first be resolved amicably between the Company and the Customer.

7.3. Exclusive Jurisdiction of the Courts (DIFC Option):

If an amicable resolution is not possible, the following shall have exclusive jurisdiction to resolve disputes:

Dubai International Financial Centre Courts (DIFC Courts) – Small Claims Tribunal (SCT). This option has been chosen because the proceedings are conducted in English, making them more accessible to international customers from the EU, USA and the UK, as well as allowing for faster resolution of online disputes.
The Company reserves the right, at its sole discretion, to initiate proceedings before any other competent court in Dubai (Dubai Courts), should the nature of the dispute require it.

7.4. Sanctioned Countries (OFAC Compliance):

The Company, established in the Meydan Free Zone (UAE), operates in accordance with international regulations. Services are not available and will not be provided to individuals or entities located in countries subject to sanctions imposed by the Office of Foreign Assets Control (OFAC) or any other international sanctions.

7.5. Language of Proceedings:

In the event of a dispute before the DIFC Courts, the official language of the proceedings shall be English, making it easier for the Customer to understand the legal process.

8. CONTACT INFORMATION

For all questions, requests for deletion or privacy-related information, please contact us at:

E-mail: info@victorias-group.com

Last updated: October 2026

TERMS AND CONDITIONS – Online Consulting and Training

Welcome to the website www.victorias-group.com. These Terms and Conditions govern the purchase of online courses (conducted via video calls) and online consulting services in the field of digital marketing. By making a purchase, the Customer fully agrees to the provisions set out below.

1. NATURE OF THE SERVICES AND METHOD OF DELIVERY (LIVE VIDEO CALL DELIVERY)

1.1. Live Online Courses (Live Video Sessions):

The courses are conducted exclusively as interactive real-time training sessions via secure video platforms (e.g. Zoom, Google Meet).

No File Delivery: The purchase of the course does not include the transfer of ownership of digital files, PDF materials or pre-recorded videos, unless this is expressly stated in the description of the individual module as “included materials”.
No Permanent Recordings: The Company does not provide recordings of completed calls for later viewing. The service shall be deemed fully performed upon completion of the live video session.

1.2. Tailored Online Consulting (Tailored Video Consulting):

Consulting is a service based on direct communication and the analysis of the Customer’s specific needs during the call.

Consulting Nature: The service includes the transfer of strategic knowledge, answering questions and providing recommendations.
Limited to the Call: The consulting service does not include the preparation of written reports, analyses or plans after the end of the call, unless such additional service has been specifically purchased and paid for.

1.3. Distinction Between Training and Operational Execution (No Agency Services):

All services are exclusively educational and consulting in nature.

Independent Implementation: The Company provides the Customer with knowledge and strategies (“Know-how”), but does not undertake operational execution (e.g. setting up advertisements, managing profiles, technical implementation of code).
Customer Responsibility: The Customer is solely responsible for entering and using the information received within their own digital environments. The Company does not act as a marketing agency and does not guarantee the technical functionality of the Customer’s systems.

1.4. Identification of Participants:

Only persons who have purchased the service (the licence holder) may participate in the video calls. The Company reserves the right to immediately terminate the call without refund if it detects the presence of unauthorised persons or if the Customer attempts to record the call without authorisation.

2. PRICING & PAYMENTS

2.1. Applicable Prices and Currency:

All prices are stated in [AED or USD]. The Company reserves the right to change prices at any time without prior notice. The Country of domicile of the Company is the United Arab Emirates (UAE).

2.2. Payment Methods:

The Company offers secure payment through the following channels:

Credit and Debit Cards (Stripe): We accept Visa and Mastercard. All card details are encrypted and processed directly through the Stripe system. The Company does not store and has no access to your payment card details (“Card details will NOT be stored, sold, shared or rented to any third parties”).
Bank Transfer: The Customer receives the payment details for transferring funds to the Company’s bank account in the UAE. Access to the video calls or courses is granted only after the full amount has been received in the account.

2.3. Bank Charges and International Transfers:

When paying by bank transfer (SWIFT/SEPA), the Customer is required to cover all bank charges, including the fees of their own bank and intermediary bank fees. The Company must receive the net amount equal to the full value of the service in its UAE bank account. Otherwise, the service shall not be provided until the outstanding balance has been paid.

2.4. Instalment Payment Obligation:

Where payment by instalments via the Stripe system is available, the Customer undertakes to make full and timely payment of all instalments.

As the service (exchange of knowledge and consulting) is fully performed during the video calls, the Customer has no right to discontinue or cancel the remaining instalments after the first call has been completed.
In the event of a failed instalment payment, the Company reserves the right to immediately suspend access to further consulting sessions until the outstanding debt has been settled.

3. PERFORMANCE OF SERVICES, APPOINTMENTS AND CANCELLATION POLICY (CANCELLATION POLICY)

3.1. Delivery of the Call Link:

Upon confirmation of payment (via the Stripe system or receipt of funds by bank transfer), the Customer will receive, either automatically or manually, a link to access the video call (e.g. Zoom, Google Meet) at the e-mail address provided. The Customer is obliged to check their Spam folder.

3.2. Booking and Fixed Appointments:

Each appointment for a live course or consulting session constitutes a reservation of the consultant’s professional time. The appointment shall be deemed confirmed only once it has been paid in full.

3.3. Cancellation and Rescheduling Policy (Refund & Rescheduling):

Due to the nature of reserving time, the following strict conditions apply to cancellation or rescheduling of appointments:

More than 48 hours before the scheduled appointment: The Customer is entitled to one (1) free rescheduling of the appointment to another available date.
Less than 24 hours (but more than 8 hours) before the scheduled appointment: In the event of cancellation or a request for rescheduling by the Customer, the Company shall retain 50% of the value of the booked service as compensation for the reserved appointment.
Less than 8 hours before the scheduled appointment or No-show: If the Customer does not attend the call or cancels it less than 8 hours before the scheduled start, the full value (100%) of the appointment shall be charged. In this case, no refund, credit or free rescheduling shall be available.

3.4. Late Arrival:

In the event that the Customer is late for the video call, the delay shall be deducted from the total scheduled duration of the appointment. The consultation shall end at the originally scheduled time, and the price shall remain unchanged (without partial refund).

3.5. Technical Functionality and Responsibility:

The Customer is fully responsible for ensuring a stable internet connection and functioning hardware and software (camera, microphone, appropriate calling platform).

Technical issues on the Customer’s side (e.g. internet outage, sound issues) shall not constitute valid grounds for a refund, extension of the appointment or a free repeat of the service.
In the event of technical issues on the Company’s side, the Company undertakes to offer the Customer a replacement appointment as soon as possible at no additional cost.

4. NO-REFUND POLICY

4.1. Nature of the Real-Time Digital Service:

The Customer expressly acknowledges and understands that the Company’s services (online courses and consulting via video calls) are, by their nature, non-refundable. As these services involve the transfer of specific professional knowledge, strategies and intellectual property in real time, the service cannot technically be “returned” or “cancelled” once performed.

4.2. Finality of the Performed Service:

After the Call Has Been Completed: As soon as the video call (course or consultation) has been completed, a refund shall not be possible under any circumstances. The service shall be deemed fully performed at the moment the consultant dedicates their time and provides the information to the Customer.
Partial Refunds: The Company does not provide partial refunds for unused time within an individual appointment if the Customer decides to end the call early.

4.3. No Satisfaction Guarantee or Results Guarantee:

The Company does not provide a “Satisfaction Guarantee” or the possibility of a refund based on the Customer’s subjective assessment of the usefulness of the information provided.

The Customer’s understanding of the material and subjective satisfaction depend on individual factors over which the Company has no control.
Payment relates to access to professional time and knowledge, and not to a specific emotional or business outcome for the Customer.

4.4. Loss of the Right of Withdrawal:

By purchasing and booking an appointment, the Customer expressly agrees that the service begins immediately (through the reservation of the consultant’s time and preparation for the call), whereby, in accordance with international standards for digital services, the Customer loses the right to withdraw from the contract and receive a refund once the service has commenced or has been fully performed.

4.5. Complaint Procedure:

In the exceptional event that the video call was not carried out due to demonstrable technical fault on the part of the Company, the purchase price shall not be refunded; instead, the Customer shall be provided with a replacement appointment as soon as possible.

5. INTELLECTUAL PROPERTY AND STRICT PROHIBITION OF RECORDING (INTELLECTUAL PROPERTY)

5.1. Exclusive Ownership of Content:

All materials, methodologies, marketing strategies, visual presentations, processes and verbal knowledge provided during the video call are the exclusive intellectual property of the Company. The purchase of the service grants the Customer only a limited, personal and non-transferable licence to use this information for their own purposes or for the purposes of their own company.

5.2. Strict Prohibition of Recording (Audio & Video):

Recording video calls (audio or video) by the Customer is strictly prohibited.

This includes the use of built-in recording functions within platforms (Zoom, Meet, etc.), the use of external screen recording software, or recording by means of auxiliary devices (e.g. a mobile phone).
A breach of this prohibition shall be considered a serious violation of the Agreement and UAE privacy legislation. In the event of detected recording, the Company reserves the right to immediately terminate the call without refund and to initiate legal proceedings.

5.3. Prohibition of Modifications and Resale (No Derivative Works):

The information, strategies and methodologies obtained during the call may not be:

Modified: altered for the purpose of creating the Customer’s own products or courses.
Resold: sold to third parties in either original or modified form.
Publicly disclosed: sharing any part of the call or the strategies on social media, forums or content-sharing groups.

5.4. Protection of Trade Secrets:

All specific techniques and “know-how” disclosed during the consultation shall be considered the Company’s trade secrets. The Customer undertakes not to use this information for the development of competing business activities or for consulting third parties in the field of digital marketing.

5.5. Legal Consequences of Violations:

Any unauthorised distribution or resale of information shall be prosecuted in accordance with the laws of the UAE. The Company shall claim full compensation for business damages and lost profits arising from the unauthorised use of its intellectual property.

6. DISCLAIMER

6.1. No Guarantee of Earnings or Success:

The Company provides knowledge, strategies and methodologies, but makes no warranties or guarantees (express or implied) regarding the achievement of specific business results, financial profit, increased sales or the success of the Customer’s marketing campaigns.

Third-Party Influence: Digital marketing depends on the algorithms, policies and costs of third-party platforms (e.g. Google, Meta, TikTok), over which the Company has no control whatsoever.
Past Results: Any examples of success that may be presented during the consultation or course are for illustrative purposes only and do not constitute a promise of the same results for the Customer.

6.2. Subjective Perception and Understanding:

The Company is not responsible for the Customer’s level of understanding of the material, strategies or technical instructions provided.

Individual Ability: Understanding and the ability to interpret the information depend on the Customer’s prior knowledge, cognitive abilities and the time devoted to learning.
The Company does not guarantee that, after the video call has been completed, the Customer will be able to independently and without errors carry out marketing processes.

6.3. Sole Responsibility for Implementation:

Any use of the advice, strategies or technical settings in practice shall be the sole and full responsibility of the Customer.

Operational Risk: The Company shall not be liable for any business loss, loss of advertising budget, suspension of user accounts (Ad Accounts) or any other negative consequences resulting from the Customer’s implementation of the advice.
Technical Errors: The Customer independently manages their own digital tools. The Company shall not be liable for data entry errors, incorrect targeting settings or the improper use of creative solutions by the Customer.

6.5. Testimonials:

All success stories or case studies published on our website or in our courses represent exceptional individual results and do not constitute “average” results. These examples are not intended as a guarantee that you will achieve the same or similar results. The success of previous customers does not predict your future success.

6.6. Links to Other Websites:

6.7. Social Media Login and Linked Accounts:

If the Service allows you to log in, connect or otherwise interact with a third-party social media service, you authorise the Company to access and use the information made available by that service in accordance with our Privacy Policy and your settings with that service.

The Company does not control and is not responsible for the availability, accuracy or content of any third-party social media service, and your relationship with that service is governed by its own terms and policies.

7. DATA PRIVACY & PROTECTION

7.1. Compliance with International Legislation:

The Company processes personal data in accordance with the highest international privacy standards, including:

UAE: Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL).
EU and UK: General Data Protection Regulation (GDPR) and the UK Data Protection Act.
USA: California Consumer Privacy Act (CCPA/CPRA) and other applicable state regulations.

7.2. Privacy and Confidentiality of Video Calls:

All communication, strategies and specific business information disclosed by the Customer during the video call (online course or consultation) shall be treated as strictly confidential.

The Company undertakes not to disclose, sell or transfer such information to third parties.
The only exception shall be where disclosure is required by law or upon request of the competent authorities in the UAE.

7.3. Payment Data Security (Stripe Compliance):

The Company uses the Stripe platform for the secure processing of all credit and debit card transactions.

No Card Storage: The Company does not store, sell or have access to your payment card details, security codes (CVV) or expiry dates.
“All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.”

7.4. Types of Data Collected and Purpose:

We collect only the data necessary for the performance of the service: first name, last name, e-mail address (for delivery of the call link) and transaction information. We retain the data only for as long as necessary to fulfil the contract and tax obligations in the UAE.

7.5. Individual Rights:

Regardless of your location, the Company guarantees your right to access, correct or delete your personal data. Privacy-related requests may be sent to: [your e-mail address].

7.6. International Data Transfer:

The Customer agrees that their data may be transferred to and processed on servers outside their home country (including servers in the UAE, USA or EU) as necessary for the operation of the Stripe system and e-mail services, while ensuring all appropriate security mechanisms (SCCs).

8. GOVERNING LAW & JURISDICTION

8.1. Governing Law:

These Terms and Conditions, their interpretation, and all legal claims arising from the use of the services (online courses and consulting) shall be governed by the laws and regulations of the United Arab Emirates (UAE), as applied in the Emirate of Dubai.

8.2. Dispute Resolution Through DIFC Courts (Jurisdiction):

Exclusive Jurisdiction: Disputes shall be resolved before the Dubai International Financial Centre Courts (DIFC Courts).
Small Claims Tribunal (SCT): For disputes not exceeding AED 500,000, proceedings shall be conducted before the SCT, which enables fast dispute resolution via video conference and in the English language, thereby ensuring accessibility for customers from abroad (EU, USA, UK).

8.3. Compliance with International Sanctions (OFAC):

The Company, established in the Meydan Free Zone (UAE), strictly complies with international anti-money laundering and sanctions regulations.

Prohibition of Business: The Company shall not conduct business, provide services or accept payments from individuals, companies or entities located in countries subject to sanctions imposed by the Office of Foreign Assets Control (OFAC) or any other international sanctions.
If it is determined that the Customer is listed as a sanctioned entity, the Company reserves the right to immediately terminate the service without refund.

8.4. Language and Communication:

The official language for the interpretation of these Terms and Conditions and for all legal proceedings shall be English. In the event of any inconsistency between the Slovenian translation and the English original (published on the website for Stripe verification purposes), the English version shall prevail.

9. CONTACT INFORMATION

For all questions, requests for deletion or information regarding privacy, please contact us at:

E-mail: info@victorias-group.com

Last updated: October 2026

TERMS AND CONDITIONS – Business Personal Meetings

Welcome to the website www.victorias-group.com. These Terms and Conditions govern the purchase of educational consulting and services in the field of business and digital marketing. By making a purchase, the Customer fully agrees to the provisions set out below.

1. General Provisions and Definition of Services

Subject of the Service: The Provider performs services involving the organisation, execution and management of in-person business meetings, consulting and business networking at locations of choice (UAE, EU, UK, USA and others).
Acceptance of the Terms: By placing an order or paying the pro forma invoice, the Customer irrevocably confirms that they are familiar with these Terms and accepts them in full.
Fixed Events: Meetings held at predetermined locations and dates.
Bespoke Meetings: Tailor-made meetings at a location and time determined by the Customer and confirmed by the Provider.

2. Booking Procedure and Conclusion of the Agreement

The Agreement shall be deemed concluded when the Provider sends the Customer written confirmation of the appointment (via e-mail) and the agreed payment has been received.

Reservation of the Appointment: Without receipt of payment, the Provider is under no obligation to reserve the schedules of consultants or logistical capacities.
Identity Verification (KYC): In accordance with UAE anti-money laundering legislation, the Provider reserves the right to request documentation for the identification of the Customer prior to confirming cooperation.

3. Prices and Payment Terms

Currency: The primary business currency is USD (United States Dollar) or AED (United Arab Emirates Dirham). If payment is made in EUR, the middle exchange rate of the Provider’s local bank on the invoice date shall apply.
Bank Charges: The Customer shall bear all costs of international transactions and intermediary banks (OUR instruction), so that the Provider receives the full net amount in its account.

4. Logistics, Travel Costs and Operational Expenses

Logistics costs are directly related to the type of service selected.

4.1. Fixed Events

For predetermined dates and appointments, the consultant’s travel expenses and logistics are already included in the registration fee. In this case, the Customer shall not bear any additional travel expenses for the consultant.

4.2. Bespoke Meetings

For meetings at the location and time determined by the Customer, logistics costs are separate from the service price and shall be charged based on a quotation prepared in advance.

Payment Terms for Logistics: The full amount of logistics costs (or predetermined portions/installments) must be paid in accordance with the deadlines specified in the quotation, but no later than 14 days before the consultant’s planned departure from Dubai. The Provider is under no obligation to make reservations (flights, hotels) until the funds have been received.
Travel Expenses: Unless otherwise agreed in writing, the Customer shall fully cover:

Return airline ticket (Business Class for all flights exceeding 5 hours).
All local transportation (transfers, taxis, vehicle rental) at the destination.
Hotel accommodation of at least 4-star (4*) category or higher.

Visa Procedures: The Customer is obliged to provide all necessary invitations, guarantee letters or other documentation required for obtaining the consultant’s entry visa to the country where the meeting will take place (e.g. USA, UK, EU). Any visa fees shall be charged to the Customer. The Customer must provide such documentation within the deadlines determined by the Provider (normally at least 30 days prior to travel).
Visa Refusal or Delay:

If the consultant’s visa is not approved in time or is refused despite the Customer having provided the required documentation, the event shall be deemed a Force Majeure event. In such case, the meeting shall be rescheduled to a new date without additional service charges, and the Customer shall bear only any cancellation or modification costs relating to logistics reservations already made (flights, hotels).
If the visa is not approved because the Customer failed to provide the required documentation within the agreed deadline, this shall be deemed a last-minute cancellation by the Customer (Section 5), and no refund shall be available.

4.3. Cancellation of Logistics Services

In the event of cancellation of a bespoke meeting by the Customer, any amounts already paid for logistics (airline tickets, hotels) shall not be refunded, except to the extent permitted under the terms and conditions of the respective service providers (e.g. refundable airline tickets), less the Provider’s administrative costs.

5. CANCELLATION, RESCHEDULING AND NO-SHOW POLICY

Due to the nature of international travel and the limited availability of appointments, the following strict rules shall apply:

Cancellation by the Customer:

More than 30 days before the meeting: 80% refund (20% retained for administrative costs).
14 days before the meeting: 50% refund.
Less than 14 days before the meeting: No refund shall be available.

Rescheduling: The Customer may request to reschedule the appointment no later than 14 days in advance. In such case, the Customer shall bear all costs arising from changes to travel reservations (rebooking fees).
No-Show: If the Customer fails to appear at the agreed location within 60 minutes of the agreed time, the service shall be deemed performed and no refund shall be available.

6. LIMITATION OF LIABILITY

Educational Nature of the Content: All information provided during the course is exclusively educational and informational in nature. The Company does not provide individual consulting, mentoring with guaranteed outcomes, or professional services tailored to the Customer’s specific circumstances.
Responsibility for Perception and Understanding: The Company assumes no responsibility for the Customer’s subjective perception. The speed of learning, understanding of the material and ability to interpret the information provided depend entirely on the Customer’s individual cognitive abilities, prior knowledge and effort invested. The Company does not guarantee that the Customer will actually master the presented knowledge after receiving the materials.
No Earnings/Success Guarantee: The Company makes no promises, representations or guarantees regarding the achievement of specific results (e.g. financial earnings, promotion, project success). Any results that may be presented as examples during the course are for illustrative purposes only and do not represent average or guaranteed returns. The success of each individual depends on their background, commitment and external market factors.
Limitation of Liability: The Company shall not be liable for any direct, indirect, incidental or consequential damages (including loss of profits, data or business interruption) arising from the use of the materials provided.
Implementation of Knowledge in Practice: The Customer is fully and solely responsible for how they use or implement the knowledge obtained during the course. The Company shall not be liable for:

any mistakes made by the Customer when attempting to apply the learned strategies or methods;
any damage (business, financial or personal) resulting from the Customer’s decisions based on the information provided during the course or consultation;
inappropriate use of the knowledge in environments where such knowledge may not be suitable or lawful.

Force Majeure: The Provider shall not be liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to: sandstorms, extreme weather conditions in the UAE, flight cancellations, strikes, epidemics or sudden changes in the visa policies of countries.
Meeting Results: The Provider guarantees professional performance but does not guarantee specific business outcomes or the conclusion of agreements with third parties.
Testimonials: All success stories or case studies published on our website or during the courses represent exceptional individual results and do not constitute “average” results. These examples are not intended as a guarantee that you will achieve the same or similar results. The success of previous customers does not predict your future success.
Links to Other Websites: Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. Furthermore, you acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance upon any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
5.8. Social Media Login and Linked Accounts: If the Service allows you to log in, connect or otherwise interact with a third-party social media service, you authorise the Company to access and use the information made available by that service in accordance with our Privacy Policy and your settings with that service.

7. PRIVACY POLICY

The Provider undertakes to protect the personal data and privacy of Customers in accordance with the legislation of the United Arab Emirates (UAE Federal Decree-Law No. 45 of 2021) and the GDPR for Customers established within the European Union.

Data Collection: The Provider collects personal data (name, contact details, company information, copies of identification documents) that are strictly necessary for the performance of the service, compliance with legal identity verification obligations (KYC), and logistical organisation (flight bookings, hotel reservations and visa procedures).
Purpose of Processing: The data are processed exclusively for the purposes of communication, provision of consulting services, issuance of invoices and ensuring transaction security. By registering, the Customer agrees that their data (e.g. name, passport number) may be provided to third-party service providers (airlines, hotels, visa centres) where necessary for the performance of the service.
Confidentiality of Information: The Provider and the Customer undertake to treat all business information, strategies and documentation obtained during the meetings as strictly confidential. Such information shall not be disclosed to third parties without the prior written consent of the other party, except where disclosure is required by competent governmental authorities.
Storage and Rights: The data shall be retained for as long as necessary to fulfil the intended purpose or as required by the tax and accounting regulations of the UAE. The Customer has the right to request access to, correction of or deletion of their personal data, provided this does not conflict with the Provider’s legal obligations.
Security: The Provider implements appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse.

8. GOVERNING LAW & JURISDICTION

Governing Law: These Terms shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
Dispute Resolution: The Parties shall first attempt to resolve any disputes amicably. If this is not possible, exclusive jurisdiction shall lie with:

DIFC Courts (Dubai International Financial Centre), which conduct proceedings in the English language (recommended for international Customers); OR

2. Dubai Courts.

9. CONTACT INFORMATION

For all questions, requests for deletion or information regarding privacy, please contact us at:

E-mail: info@victorias-group.com

Last updated:October 2026